The Patient Portal provides you with secure, online access to portions of your medical records, as well as an easy and convenient way to communicate with the practice through a secure internet connection. Think of it as an online account for your doctor's office, similar to online banking or credit card accounts you may currently have. Once you are logged into your portal account, the information you view pulls from your own personal medical record. Only you will have access to your health records, including any messages or information sent to you from the practice.
With the patient portal you will be able to:
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We take great care to make sure your health information is kept private and secure. The Patient Portal uses HTTPS to provide encrypted communication between you and your doctor's office. Access to your portal account is controlled through secure access codes, personal ID's, and passwords. Only you will have access to the login information needed to view your account.
The Patient Portal helps you take a more active role in your healthcare. Having a patient portal account helps the practice create a more accurate record of your medical history as well as educate you on certain aspects of your health. It provides you and the practice with a more efficient means of communication, eliminating sources of frustration such as phone tag. You will also be able to print or download portions of your chart to take with you to other providers participating in your care, thus reducing the amount of paperwork you may need to fill out. Having a patient portal account also helps to eliminate the amount of paper waste a practice produces. Documents, letters, and orders that might otherwise be mailed to you can be sent quickly and conveniently to your portal account. You will continue to have access to these documents until you choose to delete them from your inbox, so you won't have to worry about important medical papers or letters getting damaged or lost.
You will need access to a computer connected to the internet and an up-to-date browser (such as Internet Explorer, Google Chrome, Firefox or Safari). You will also need an email address. The email address you provide is only used to notify you when you have a new message in your portal account. It is treated with the same privacy and care as your health records and will never be sold or leased. It is recommended that you use an email address only you have access to.
In order to have a patient portal account you will need to already be a patient at this practice. To activate your account, you will need to receive an activation code from us. Once you have received the code, you will be able to create your own username, password, and other login information used to verify your identity. If you would like to activate your portal account, please contact theoffice to receive your activation code.
Patients can have access to their lab results via the patient portal in two ways. The results can be manually sent to the patient so that they appear as a message in their inbox OR the patient can retrieve their results by creating a Chart Summary. The Chart Summary feature can be turned off, but in order to achieve Meaningful Use the practice must have it turned on. This feature is required to meet the MU Stage 1 CORE Objective: Provide patients with timely electronic access to their health information and the MU Stage 2 CORE Objective: Provide patients the ability to view online, download, and transmit their health information.
It is highly recommended that the practice educate their staff on the following information to ensure that all lab results are properly managed and processed in an effective manner. This is especially important if your practice is trying to achieve Meaningful Use.
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*Please note that the patient will only receive an email notification when results are manually sent to their inbox. They will NOT receive notification when results have been released to the Chart Summary feature described below.
*Results can be excluded from the Chart Summary based on the provider's discretion using the Exclude from Portal option in the lab requisition screen. The results may also be temporarily excluded from the Chart Summary if it has been less than 4 business days since the requisition was marked received complete
*This option is available in the MEDENT Portal settings by going to Office Tools, Interfaces, Medent Portal, Chart Tab Setup, Chart Tab Options, and check the box for Delay lab results in Chart Summary for 4 business days.
**The Chart Summary can be turned off in the MEDENT Portal settings by going to Office Tools --> Interfaces --> Medent Portal --> Chart Tab Setup --> Chart Tab Options and set Allow patient to create a Chart Summary to No.